The time I need to prepare an order for shipping varies. For details, see individual items.
But please contact me if you have any problems with your order.
Privacy Policy
This Privacy Policy describes how Twin Harbor Pearls collects, uses, and shares information when you purchase from or contact this shop through Etsy.
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Information I Collect
To fulfill your order, you must provide certain information (which you authorized Etsy to provide to me), such as:
• Your name
• Email address
• Postal address
• Payment information (processed by Etsy)
• Details of the product you are ordering
You may also choose to provide additional personal information if you contact me directly.
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Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• As needed to provide my services, such as fulfilling your order, resolving disputes, or providing customer support
• When you have provided your affirmative consent (for example, if you contact me directly)
• If necessary to comply with a legal obligation or court order
• As necessary for my legitimate interests, such as improving my services
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Information Sharing and Disclosure
I share your personal information only for very limited reasons and in limited circumstances, as follows:
• Etsy: I share information with Etsy as necessary to provide you my services and comply with Etsy’s Seller Policy
• Service providers: I engage certain trusted third parties (such as shipping carriers) to perform functions and provide services for my shop
• Legal requirements: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to comply with a legal process or enforce agreements
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Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as required by law (for example, for tax and accounting purposes).
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Transfers of Personal Information Outside the EU
If I store or process your information outside of the EU, I rely on Etsy’s compliance mechanisms and standard contractual clauses where applicable.
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Your Rights (EU Residents)
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information, including:
• The right to access and receive a copy of your personal data
• The right to change, restrict, or delete your personal data
• The right to object to processing
To exercise these rights, please contact me through Etsy messages.
You also have the right to lodge a complaint with your local data protection authority.
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How to Contact Me
For purposes of EU data protection law, I, Natasha Walker, am the data controller of your personal information. If you have any questions or concerns, you may contact me through Etsy messages.
Custom and personalized orders are welcome where possible. Each piece is made with care and consideration, and I’m happy to work with you to create something meaningful and well-made.
Because custom work is made specifically for you, these orders are non-refundable. Production timelines may vary depending on the scope of the project.
Clear communication is an important part of the process. Details, design choices, and expectations will be discussed throughout to ensure the finished piece aligns with what was agreed upon.
Adjustments to the length of bracelets, necklaces, and pearl strands may be possible upon request and will depend on material availability.
Pricing may change accordingly
If you have a specific length in mind, please feel free to reach out via Etsy convo or by email before placing your order to confirm options. I am always happy to help.
Diamonds & Gemstones
Diamonds and many gemstones are durable, but can still be scratched or damaged with improper wear.
• Avoid impact with hard surfaces
• Remove jewelry before heavy activity or manual work
• Clean gently using warm water, mild soap, and a soft brush
• Avoid exposure to harsh chemicals or ultrasonic cleaners unless appropriate for the specific stone
Pearls require more delicate care due to their organic nature.
• Avoid contact with perfumes, lotions, and hairspray
• Wipe gently with a soft cloth after wearing
• Store separately to prevent scratching
• Do not use ultrasonic or harsh cleaning methods
Pearls benefit from occasional wear, but should not be exposed to excessive dryness or heat.
Gold, Gold-Filled & Sterling Silver
Gold, gold-filled, and sterling silver jewelry are durable, but will naturally show wear over time.
• Remove before swimming, bathing, or using household chemicals
• Store in a dry place, preferably separate from other pieces
• Clean with a soft cloth or mild soap and water as needed
Sterling silver may develop tarnish over time, which can be easily removed with a polishing cloth or appropriate silver cleaner.
Karat Gold (Solid Gold)
Solid gold alloys such as 10k, 14k, or 18k. Durable, long-lasting, and resistant to tarnish—well suited for everyday wear.
Gold-Filled
A thick layer of gold bonded to a base metal. Contains significantly more gold than plated materials and offers excellent durability with proper care.
Gold-Plated
A thin layer of gold applied over a base metal. While attractive initially, it can wear over time with regular use.
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Gold-plated materials are not used in regular production, except when repurposing vintage or antique components.
Ready-to-ship items ship within 1–3 business days.
Custom and personalized orders ship on a timeline based on the scope of work and will be communicated during the design process.
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Shipping Details
Free domestic shipping is offered within the United States.
Delivery times vary by carrier and destination. Granite Coast Jewelers is not responsible for postal delays once an order has shipped.
International buyers are responsible for any duties, taxes, or fees required by their country. Granite Coast Jewelers is not responsible for customs delays or additional charges.
Due to regulations, orders cannot be accepted from Germany. Orders with a German shipping address will be canceled and refunded.
Returns:
Returns and exchanges are accepted. Please contact Granite Coast Jewelers within 14 days of delivery to request a return or exchange.
All returned items must be sent back in their original condition. Each piece is inspected upon return. Refunds are issued within 3–5 business days of receiving the item.
Items showing signs of wear, damage, or alteration may be subject to a partial refund.
There are no restocking fees.
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Exchanges
Exchanges are available for eligible items. If you would like to exchange a piece, please reach out within 14 days of delivery to discuss available options.
Exchange approval may depend on item condition and material availability. Any difference in price will be adjusted accordingly.
Each piece is carefully packaged with attention to detail to ensure it arrives safely and in presentation-ready condition.
Packaging is suitable for gifting, whether for yourself or someone else.